I came in to get tattoo laser removal for tattooed eyebrows. It was my first time and honestly I was scared. My technician was Thea. Firstly, the waiting area is beautiful and very cozy. They offer coffee, tea and water with all the accoutrements. Candy, reading material, etc. The receptionist was lovely. She was friendly, very kind, helpful and informative. Thea came out to introduce herself and brought me to a room to begin the consultation and services. Honestly 10/10 isn't a high enough score to give her in my opinion. I absolutely adored her. She made me feel so relaxed and welcomed. She really went above and beyond to make sure I felt comfortable and was informed. She's honestly everything you'd want in a tech. You can tell she's a beautiful person inside and out by how she interacts and treats people. The tattoo removal was SO FAST. She did everything to make sure I was comfortable, talked me through everything, helped keep me distracted and ensured I knew how to take care of the area after. She discussed all the payment options with me and set up a 4 week follow up appointment. I fully plan on looking into other services at Physicians MedSpa solely from my experience and interaction with Thea. Anyone who goes that far and beyond for customer service loves their job and loves their clients. It feels so rare in today's world. Anyways this is longer than intended but I wanted to share my experience with examples and why I think you should book at Physicians Med Spa. I am certain everyone else is just as lovely as Thea and the receptionist I met today. I will absolutely be back for more than the tattoo removal. 10/10 experience, 10/10 vibes, 10/10 customer service, 10/10 costs. It was so much affordable than I anticipated. I cannot recommend them enough.